Refund Policy
Refund Policy
At Jscholar scientific communications (OPC) Private limited, we strive to provide a seamless and secure international payment experience. This Refund & Cancellation Policy outlines the conditions under which refunds are granted for transactions conducted through our platform.
Refund Eligibility
Authorized Transactions: Refunds are only applicable to authorized transactions that comply with our terms and conditions.
Erroneous Transactions: Refunds may be issued in cases of accidental duplicate payments, unauthorized transactions, or other errors.
Compliance with Terms: To be eligible for a refund, users must adhere to the terms and conditions outlined in our payment policy.
Refund Request Process
Notification: Users must notify us promptly if they believe they are eligible for a refund.
Documentation: Depending on the nature of the refund, users may be required to provide supporting documentation, such as transaction details, proof of error, etc.
Refund Processing
Processing Time: Refund process generally will take 4-5 days. In some cases, refund processing times may vary based on the payment method and banking institutions involved. Users will be informed of the expected processing time upon initiation of the refund.
Fees: Users should be aware that certain fees or charges may apply, depending on the nature of the refund. These will be clearly communicated during the refund process.
Cancellation Policy
Authorized Cancellations: Users may request cancellations for authorized transactions before they are processed. Cancellation requests should be submitted promptly.
Cancellation Fees: Some cancellations may incur fees or charges. Users will be informed of any applicable fees at the time of the cancellation request.
Denied Refunds and Cancellations
Non-Compliance: Refund and cancellation requests that do not comply with our policy and terms may be denied.
Changes to Refund & Cancellation Policy
We reserve the right to update this Refund & Cancellation Policy. Users will be notified of significant changes. Continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us at jscholar.finance@editorialadmin.com
